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Frequently Asked Questions

How do I order?

You can order online here or call us on:

•    Books - 1300 656 052
•    Guides - 1300 763 439
•    Wine - 13 88 81
•    Leunig T-shirts - 1300 781 103
•    Travel Insurance - 13 24 57

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How can I pay for my order?

We accept American Express, Diners, MasterCard and Visa.

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Can I cancel or update my order?

If necessary, you may cancel all or part of your order, provided you contact us before the next business day. If you would like to cancel or update your order please tell us via phone (check our how do order section) or use our Contact Us form.

Shop Online Service Team Business Hours
Monday to Friday 9.00am to 5.00pm
Weekends - 7.00am to Midday
Please note all hours are Australian Eastern Standard Time.

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What is your returns policy for online orders?

We will happily exchange or refund at any time, provided the goods are in original* condition and accompanied by proof of purchase. Purchases made via the Online store can only be refunded via by calling our customer service team (phone numbers listed at "How do I order?" above).

Send your Books to:
Reply Paid SMH SHOP 7023
SYDNEY NSW 2001

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What should I do if I experience problems ordering online?

You can either call The Age Shop on 1300 656 052 or use our Contact Us form.

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My credit card has been declined – what should I do?

If your credit card is declined you must contact your bank to find out why. The bank does not tell The Age Shop why the card was declined.

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How much does delivery cost?

All products have a different delivery cost as it depends on the items weight and shape – costs can be found on the individual product page.

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How long does delivery take?

Products are generally mailed within 10 working days of receiving the order. Items such as Limited Edition Prints, Framed Photos or Memorabilia may take up to 25 working days. Each order will arrive separately.

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Can I send products to multiple addresses?

Yes you can send your products to multiple addresses; just follow the prompts when entering your order details. You can also save these addresses within your account for future use.

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My order has not arrived – how can I check it?

You can either call us (check our how do order section) or use our Contact Us form.

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